Media/News

Program Spotlight: Comprehensive Case Management

POTS’comprehensive case management program provides intensive support to clients seeking significant change in their lives. Clients have the opportunity to build an actionable plan to reach their short- and long-term goals with POTS’ stability and self-sufficiency mentor, Hamilton Esteban. Part of what makes this program effective is the trust the mentor builds with each client.



When meeting with a client, the first and most important step is to get to know them on a personal level to truly understand their lives and aspirations. Hamilton works one-on-one with each participant in the program to support and motivate them through their journey. In addition, he assists them in tackling obstacles that may hinder their success and connects them to programs or resources that serve their specific needs. He ensures that factors such as living conditions and mental health are taken into account when creating a plan of action. Because of the strong relationship that Hamilton forms with his clients, he is able to regularly check in with them and make sure they are consistently meeting their goals.



This year, 50-75 individuals or families will work with Hamilton to focus on advancing towards stability in the areas of finance, health, education, housing and day-to-day needs, depending on the client’s individual circumstances. He may help clients with goals such as finding employment, obtaining a college degree or locating affordable housing. Ultimately, the main goal of the program is to ensure that all of the participants have made demonstrable progress. By the end of 2018, we anticipate that participants will become stable in at least three areas and approximately half of all goals will be achieved.



In discussing the comprehensive case management program with Hamilton, it was very clear how much he loves getting to know and support his clients. When asked about his favorite part of the job, he explained that he is always “excited to help clients by getting to know and understand them and becoming part of that persons’ journey towards self-sufficiency.”



By Grace Sanko, Development Intern